Reporting that proves impact (and helps improve)

As much as reporting is onerous, it is essential to monitor progress, evaluation and planning, ultimately appreciate the impact of the work being done. Below are some examples of useful reporting necessary for governance and accreditation.

Operational KPIs (monthly/quarterly):

• Referral acceptance rate; time to first visit; median wait time

• Visit completion rate; cancellations/no-shows; unserviceable reasons

• Average episode length (visits/days); discharge destination

Outcome KPIs (choose fit-for-purpose tools):

• Physio: TUG, 30-sec Sit-to-Stand, falls count, gait aid progression

• OT: COPM (performance/satisfaction), home-safety hazards resolved, equipment provision time

• Speech: IDDSI adherence, diet/fluids upgrade/downgrade, pneumonia/readmission flags

• Dietetics: weight trend, % unintentional weight loss, MNA/PG-SGA category, supplement adherence

• Reablement: Goal Attainment Scaling (GAS), confidence (0–10), tasks achieved at 6–8 weeks

Quality & safety:

Incidents/near-misses, complaints & resolutions, clinical audits, credentialing currency

Sample KPI dashboard (at a glance):

• Time to first visit (median): 3.2 days

• Episode completion with goal met: 76%

• Fall events per 100 client-months: ↓ 22% vs last quarter

• TUG improvement (median): –3.8 sec (n=54)